Masterclass for Developing Cultural Intelligence (CQ) Multiple Perspectives, Critical Thinking and Intercultural Competence for Government Agencies (2015 – ongoing) Challenge Multiple Perspective Taking, Critical Thinking Skills and Intercultural Competence are required when managing and working in culturally diverse government agencies, servicing the multicultural society, or connecting with foreign government agencies across the world. Highly skilled […]

Managing Remote and Diverse Teams for a Finance Company (2005 – ongoing) Finance Industry Challenge Managing remote and diverse teams within the Finance Industry involving Australia (HQ based in Australia), UK, USA, India, Philippines, Hong Kong and Singapore. Professionals work in teams that cross cultures, geographic distance and time zones. Some of the recurring challenges […]

Pulling Together an Effective Diverse and Remote Project Team for a company in the Mining and Resources Industry (2013 and 2014) Challenge Our client works with a dispersed project team with members based in Australia and Philippines. First phase of the project had serious quality issues with missed deadlines and challenges to the budget. Unexpected […]

Apply Intercultural Communication Skills for Multicultural Staff in the Aged Care Industry (2009 – ongoing) Challenge An Aged Care facility employs culturally diverse carers (majority of staff migrated from overseas), higher educated registered nurses (local and overseas) and management (local and overseas) to delivering their services to aged care residents. Some of the challenges experienced […]

Country Briefings to prepare Expatriates for International Assignments (Professional Services Industry) (2013 – ongoing) Challenge Each year, a number of young highly educated professionals are going on assignment (from two months up to two years) to represent their organisation. The professionals have limited cross-cultural understanding and competence and are offered expatriate coaching to prepare them […]

Preparing Leaders and Staff for an International Joint-Venture (IJV) for the High Technology Industry (2014 – ongoing) in various industries Challenge A high tech Australian company is bought by an US corporation and requires help with preparing office staff for the Joint-Venture; Australian staff numbers have been halved and daily cooperation and relations with the […]

Teaching Culturally Diverse Classrooms and International Students for the Education Industry (2005 – ongoing) Challenge Lecturers, instructors and teachers who teach culturally diverse and international students in multicultural classrooms might struggle with the culturally diverse learning styles, teaching methods and communication preferences. Some of the challenges experienced are, for example, a student’s participation, communication styles, […]