CULTURAL INSIGHTS

About how multiple perspectives may negatively affect the evaluation process.

During an intercultural presentation, a French expatriate manager commented that she prefers to highlight mistakes over successes of individual team members, believing feedback should focus on errors: ‘people should be told about mistakes, rather than dwell on what went well’. Her comment surprised her Australian multicultural team, leading to disengagement from some of the team members.

Cultural backgrounds shape perspectives and expectations of how to give and receive feedback:
Failure to accurately interpret multiple perspectives about giving feedback may negatively affect the evaluation process and cause demotivation among culturally diverse team members.

Develop the intercultural competence to map, bridge and integrate differences for optimal performance.