Culture Resource Centre

DATES & TIMES 2021:

Courses run over 2 sessions
of 2.5-hours from
9.30 AM to 12 Noon:

  • 10 & 11 February 
  • 21 & 22 April
  • 1 & 2 September
  • 3 & 4 November

COURSE FEES
Per person $ 295.00 (excl. GST).

Includes assessments:
1. Needs Analysis
2. Communicator Style Profiler
3. Communication Practices Profiler 

Payment one week prior to the course by credit card or direct payment to: Culture Resource Centre Pty Ltd. (ABN 47086223672) to CBA Bank BSB 06 2217 and Account 10254418.

Cancellations – we refund (less $45 GST admin fee) for cancellations received by email at least 7 days prior to the course.

PRACTICALITIES

Virtual Training Rooms (Sydney Time Zone) – you will receive a calendar invite with joining instructions once payment has been received.

Access requirements – you are recommended to have access to a microphone and webcam.

Pre-work – you will receive pre-work instructions via email before each session.

Training materials – all training materials are shared in soft copy (we advice to print one copy of the materials).

CREATING CULTURAL AWARENESS – SERIES

Effective Intercultural Communication Skills

Join your professional peers in a training workshop focusing on creating awareness, critical thinking skills to deal with unconscious cultural bias, applying cultural know how, and practicing skills to improve the effective intercultural communication. Success in this context requires being able to identify preferred communication styles, adjust your own style and develop communication practices for improved interactions with culturally diverse colleagues, managers, customers and communities.

Who Should Attend
We welcome HR practitioners,  Learning & Development specialists, multicultural officers, health & community service workers, case workers, teachers, and other professionals working in multicultural workplaces and communities. In the past we have welcomed for example organisations from industry, government -councils, libraries, departments,- community, educational, and health and aged care.

Setting
Australia has become culturally diverse with rapid growth due to an increase of skilled migrants.
– How can we equip and prepare staff to serve our culturally diverse clients and communities?
– How can we support staff in communicating effectively and working productively in their multicultural teams?
– How will we ensure equitable access, inclusiveness and harmony for all staff?

Objective
Effective intercultural communication is key to preparing organisations and their staff for productive multiculturalism. It helps and motivates staff to read and recognise culture – beyond bias and stereotypes -, and to develop communication skills, practices and strategies to bridge the cultural gaps with colleagues, customers and the community.

Key Learning

  • Apply multiple perspective taking and critical thinking to tackle bias;
  • Break down cultural barriers by finding and emphasising areas of similarity, whilst appreciating cultural sensitivity and relevant cultural differences;
  • Learn a cultural language to express what culture is, in neutral terms, and be able to better articulate the true benefits of cultural diversity;
  • Analyse the effectiveness of interactions and develop inclusive practices for establishing credibility, building trust and relationships, and persuading people;
  • Practice intercultural communication skills to provide excellent customer service to your multicultural clients and communities;
  • Enhance intercultural communication in a manner conducive to achieving strong working relationships and delivering on business outcome;
  • Explore and reconcile the current communication issues that are being faced directly.

What our Participants say:
“The training was excellent! The trainer kept us engaged and really prompted our thinking about intercultural communication issues. Thanks so much!” Teacher, North Coast Tafe

“This course is directly relevant to my work – particularly reducing fundamental attribution error on bias– and understanding how values underpin behaviour just as often as situational or personality factors. Introducing multiple perspective taking is crucial to the exploratory nature of our work”. Manager, AFP

“Best cross-cultural awareness training I have ever been to, because it was soundly researched and sociologically based instead of providing the usual anecdotes and generalisations.” HR Manager, Whitlam Library, Fairfield City

“What I have learned today has provided me with the underlying concepts to communicate with a range of different people and cultures.” Communications Coordinator,  Marrickville Council

Great program, and thank you for a great day and a lot of concrete as well as theoretical resources. The trainer had excellent subject knowledge with great examples and made a big effort to apply the training to my own priorities. Manager, House of Representatives