DATES & TIMES 2026:

Courses run over 2 virtual sessions of 2.5-hours:

• 11 & 12 Feb 9.30 – 12.00
• 19 & 20 May 9.30 – 12.00 
• 12 & 13 Aug 9.30 – 12.00 
• 17 & 18 Nov 9.30 – 12.00

COURSE FEES
Per person $ 295.00 (excl. GST)*

Includes assessments:
1. Needs Analysis
2. Action Type Profiler
3. Communication Practices Profiler 

*In case you are interested to register more people from your organisation (in-house sessions for F2F or Virtual), please contact us directly for our daily fees.

Payment one week prior to the course by credit card or direct payment to: Culture Resource Centre Pty Ltd. (ABN 47086223672) to CBA Bank BSB 06 2217 and Account 10254418.

Cancellations – we refund (less $45 GST admin fee) for cancellations received by email at least 7 days prior to the course.

PRACTICALITIES

Virtual Training Rooms (Sydney Time Zone) – we email a calendar invite with joining instructions once payment has been received.

Access requirements – you are recommended to have access to a microphone and webcam.

Pre-work – you will receive pre-work instructions via email before each session.

Training materials – all training materials are shared in soft copy (we advice to print one copy of the materials).

CREATING CULTURAL AWARENESS, BUILDING ON CULTURAL KNOWLEDGE

1. Communicating Effectively Across Cultures 

Participate in a workshop designed to help professionals develop awareness and critical thinking skills to address unconscious cultural biases. The session covers practical strategies for understanding various cultural action types and explores effective ways to foster intercultural communication. Success depends on recognising and adapting to different communication preferences and developing techniques for engaging with culturally diverse coworkers, managers, clients, and communities to enhance interactions.

Who Should Attend
This training welcomes HR practitioners, learning and development specialists, multicultural officers, health and community service employees, case workers, educators, and other professionals working in multicultural environments. Past attendees have included organisations from industry, government (including councils, libraries, and departments), community groups, educational institutions, and health and aged care sectors.

Setting
Australia is internationally recognised as a lively, multicultural nation that celebrates both the world’s oldest continuous cultures and residents connected to over 270 ancestries. Since 1945, nearly seven million migrants have made Australia their home. The ABS reported that one in three Australians were born overseas in 2025. This rich diversity is seen as a major asset; 84% of Australians believe multiculturalism benefits the country.
Key questions include:
– How can organisations prepare all staff to serve culturally diverse clients?
– What support helps teams communicate effectively and work productively across cultures?
– How do we guarantee fairness, inclusion, and harmony for every team member?

Objective
Preparing staff and organisations for multicultural engagement relies on effective intercultural communication. This ability motivates individuals to identify and understand cultural differences, moving beyond bias and stereotypes, to build meaningful strategies and practices that bridge gaps among colleagues, customers, and communities

Key Learning

• Develop skills in perspective-taking and critical analysis to challenge biases and understand how culture influences workplace behaviour.
• Overcome cultural obstacles by highlighting common ground and respecting significant cultural distinctions.
• Acquire neutral language to describe cultural concepts and better convey the advantages of diversity.
• Address and resolve current communication challenges through needs analysis.
• Determine your communication style using an action type profiler.
• Review communication strategies for formality, respect, credibility, building trust, and relationships with the communication practices profiler.
• Strengthen intercultural communication and build strong, inclusive relationships with culturally diverse peers, clients, and communities.