DATES & TIMES 2026:

Courses run over three 2.5-hour virtual sessions:

COURSE FEES

Workshop per person $ 395.00 (excl. GST)*

Includes assessments:
1. Needs Analysis 
2. Action Type Profiler
3. Management Practices Profiler
4. Communication Practices Profiler

*In case you like to register more people from your organisation (in-house sessions for F2F or Virtual), please contact us directly for our daily fees.

Payment one week prior to the course by credit card or direct payment to: Culture Resource Centre Pty Ltd. (ABN 47086223672) to CBA Bank BSB 06 2217 and Account 10254418.

Cancellations – we refund (less $45 GST admin fee) for cancellations received by email at least 7 days prior to the course.

PRACTICALITIES

Virtual Training Rooms (Sydney Time Zone) – we email a calendar invite with joining instructions once payment has been received.

Access requirements – you are recommended to have access to a microphone and webcam.

Pre-work – you will receive pre-work instructions via email before each session.

Training materials – all training materials are shared in soft copy (we advice to print one copy of the materials).

CREATING CULTURAL AWARENESS, BUILDING CULTURAL UNDERSTANDING, PRACTICING INTERCULTURAL SKILLS

2. Adapting Strategies for Multicultural Teamwork

Participate in our training workshop designed for professionals seeking to enhance their intercultural competence and effectively manage interactions within culturally diverse and virtual teams. Achieving success in these settings entails understanding how cultural differences influence workplace dynamics, particularly regarding leadership, decision-making, trust, communication, and evaluation. The workshop will provide practical approaches to fostering cooperation among team members from varied cultural backgrounds, enabling participants to communicate and collaborate productively across cultures.

Who should attend
This training is intended for professionals and managers—individually or with their teams—who aim to improve outcomes while leading and operating in multicultural and global environments.

Setting
Research indicates that effective diversity management can yield significant organisational benefits; however, ineffective management of growing cultural diversity—including differences in background, ethnicity, language, and worldview—may result in reduced revenue, increased costs, and operational disruptions. Highly diverse teams commonly encounter challenges related to interaction and communication, stemming from varying communication styles, language barriers, diverging expectations about leadership and decision-making, as well as bias and stereotyping. As groups become more diversified, achieving consensus on norms and working styles may prove difficult, potentially causing misunderstandings and miscommunication.

Objective
The objective of this course is to strengthen cultural awareness, foster recognition of diverse attitudes, and facilitate understanding of practices across cultures. The curriculum examines the influence of culture on management, work, and communication practices and introduces methods for effective intercultural communication, including dealing with feedback and conflict. Participants will develop skills for resolving cultural dilemmas by identifying culturally appropriate strategies and solutions, thereby improving the performance of multicultural teams.

Key learning

• Apply multiple perspectives and critical thinking to address bias and understand how culture shapes workplace behaviour.
• Examine current challenges faced by participants through targeted needs analysis.
• Build knowledge of cross-cultural practices by assessing leadership effectiveness and exploring accountability, credibility, decision-making, and trust-building techniques via a management practices profiler.
• Identify individual communication styles using an action type profiler, and develop communication skills to improve interactions.
• Analyse communication practices related to directness, feedback, conflict resolution, and time management using a communication practices profiler.
• Foster an environment where cultural differences facilitate communication, problem-solving, and innovation. Develop strategies to address cultural challenges and align practices to optimise collaboration within multicultural (virtual) teams.

What our Participants say:

“I must say I found the lessons I learned from your course very useful – they helped me to understand the dynamics of the communications, and I believe the outcomes were very positive” Manager, Suncorp

“I found the training really valuable and so interesting. I feel like I learned some useful tools to help me tackle different problems and funnily enough, I used something from the course the minute I walked into my office yesterday: I was presented with a staff disagreement and instantly reflected on some of the training, which I then used to help resolve the problem” Manager, Mission Australia

“Your ability to focus your training on specific issues confronting our organisation was used to great effect. I am sure that participants will be better prepared to apply what you provided in this training” Training Manager, Austrade

“The training provided me with a better awareness and understanding of cultural differences in the Asian Region. The cultural management implications could be applied directly in my business dealings, both internally and externally. I immediately noticed a difference for the better in my relationships with people from different cultures”
Senior Sales Manager, Avaya Communications.