Our Recent Projects & Case Studies
Our approach, expertise and results are best represented by our work.
Developing Intercultural Capabilities and Inclusive Culture within the University
Due to the ongoing internationalisation of the Educational Industry, organisations such as universities increasingly interact with culturally diverse people – both locally and from overseas – such as leaders, academic staff, professional staff, and local and international students. This cultural diversity brings a variety of challenges for the diverse group of stakeholders in universities. Universities aim to develop the intercultural capabilities of their staff to enhance the inclusive culture within the work environment.
During 2018 we have designed and facilitated tailored workshops for Leaders, Academic staff and Professional staff for a specific area of a university (approx. 400 staff in total). The workshops aimed to be platforms to share and gauge input on intercultural situations at work i.e. explore, share and further develop know-how, attitude, and skills on how to effectively deal with people from different cultural backgrounds while enhancing the intercultural capabilities and creating an inclusive culture in the university environment.
For each of the 3 target group we facilitated specifically designed workshops with their own focus:
Interventions for all three target groups:
Intercultural Competence: Each participant received a personal profile of their present Intercultural Competence level with recommended actions to enhance potential gaps. An online learning journal is attached to each personal profile for ongoing personal development.
Practices: For each target groups we have documented relevant practices that were shared and developed during the workshops:
– Leaders workshop: management practices for leading culturally diverse staff.
– Academic Staff: teaching practices for teaching culturally diverse classrooms.
– Professional staff: communication practices with culturally diverse leaders, academics, colleagues and students.
Over the past 20 years, we have worked with lecturers, instructors, and teachers from a range of Universities, TAFE Colleges and Institutes in Australia and assist them in become more attuned to the requirements of the internationalisation of the Education Industry (please also explore our Industry Briefing for Education).
Over the years we have also developed and facilitated training workshops and presentations for other staff and students within education industry:
– one-day training session for academic team dealing with international research students
– six-hour multicultural customer service for the customer service staff who deal on a regular basis with international students.
– three-hour presentations for International students to prepare them for living and studying in Australia
– half-day ‘Intercultural Mentoring’ workshops for students mentors to actually assist international students in a ‘buddy–system’ approach.