Our Recent Projects
Our approach, expertise and results are best represented by our work.
Train-the-Trainer Workshop for inhouse trainers of a Global Finance Corporation.
Ongoing globalisation within a financial organisation means that Subject Matter Experts (SME) are based in Australia, India and China. A new operating model has been implemented to enhance customer focus. The culturally diverse professionals (SME’s and managers) need to collaborate in co-located cross functional teams. This new way of working has an impact on perceptions and preferences around practices dealing with e.g. trust, teamwork and communication. The organisation wants to prepare their co-located SME’s and management for possible cultural disconnect between the different levels and cultures involved.
Leadership contracts us to develop a Train-the-Trainer course to train the organisations’ in-house trainers: these trainers need to be able to prepare SME’s to become culturally connected and capable to deal with the impact of cultural differences in their cross functional teams while servicing internal and external clients in Australia.
Aim: Cross cultural connectivity – through cultural capability development:
Visible: Knowledge – understanding acquired through learning;
Skills – capabilities acquired through practices;
Invisible: Attributes – inherent characteristics – motives, traits, self-concept.
The feedback from the participating trainers and coordinators has been very positive: we look forward assisting the in-house trainers during the roll-out over 2021 and 2022.
Over the past 22 years, we have worked with leaders, managers, and professionals within the Finance Industry (Financial services, Banks, Accounting Associations) – especially in the area of internationalisation and outsourcing within the Finance Industry (please also explore our Industry Briefing).