Culture Resource Centre

intercultural competence coaching programs

2. Every Customer Counts:
Serving Multicultural Customers with Confidence

Learn to recognise how culture shapes the way how we interact with customers, so you can look beyond stereotypes, read between the lines and adapt your own style with confidence. Turn cultural differences into better service and stronger loyalty.

Select Your Workshop Dates 2027 (Sydney time)

  • 16 February   9.30 AM – 11.30 AM
  • 15 April           9.30 AM – 11.30 AM
  • 16 June           9.30 AM – 11.30 AM
  • 11 August        9.30 AM – 11.30 AM
  • 14 October      9.30 AM – 11.30 AM
  • 15 December  9.30 AM – 11.30 AM
Booking Form

Workshop fee:  Per person $ 125.00 (excl. GST)*

Includes assessment: Practices profiler

Bring this workshop to your team: In case you are interested in a workshop for your team, please contact us directly to discuss workshop fees and set a date.

Payment: Culture Resource Centre Pty Ltd. to CBA Bank – BSB 06 2217  – Account 10254418.

Cancellations: We refund (less $45 GST admin fee) for cancellations received by email at least 7 days prior to the course

What our Participants say:

“I must say I found the lessons I learned from your workshop very useful – they helped me to understand the dynamics of the communication in customer service, and I believe the outcomes were very positive”
Manager, Suncorp

“I found the workshop really valuable and so interesting. I feel like I learned some useful tools to help me tackle different problems and funnily enough, I used something from the workshop the minute I walked into my office yesterday: I was presented with a customer complaint and instantly reflected on some of the lessons, which I then used to help resolve the problem”
Manager, Mission Australia

“Your ability to focus your workshop on specific issues confronting our organisation was used to great effect. I am sure that participants will be better prepared to apply what lessons you provided”
Training Manager, Austrade

“The workshop provided me with a better awareness and understanding of cultural differences of customers in the Asian Region. The implications could be applied directly in my business dealings, both internally and externally. I immediately noticed a difference for the better in my relationships with people from different cultures”
Senior Sales Manager, Avaya Communications.