Culture Resource Centre

Open Course for Government and Non Profit Sector

Dates and Time

Coming up in 2020:

  • Thursday 5 March
  • Wednesday 29 April
  • Wednesday 22 July
  • Tuesday 22 September
  • Thursday 1 December

10.00 AM start and 4 PM finish


Level 57, MLC Centre
19 -29 Martin Place
Sydney, NSW 2000

Course Fees

Workshop per person $ 395.00 (excl. GST).

“Beyond Cultural Awareness into Cultural Intelligence …” – series

Cultural Awareness and Skills for Effective Intercultural Communication

Join our 6-hour training course ‘Cultural Awareness and Skills for Effective Intercultural Communication’ from our Beyond Cultural Awareness into Cultural Intelligence…series.

Who Should Attend
We facilitate the interactive training specifically for participants from e.g. councils, libraries, departments, community organisations, educational organisations, and health and aged care organisations.

We welcome HR practitioners, Multicultural officers, Community Service workers, Case workers, Learning and Development and other professionals working across cultures.

Please scroll down to learn more.

Time and Travel constraints?
Select the option ‘Virtual Program’ in the booking form and we will contact you to discuss your one-on-one virtual program.

“Beyond Cultural Awareness…” – series
Cultural Awareness and Skills for Effective Intercultural Communication

Join your professional peers in a program focusing on creating awareness, critical thinking skills to deal with unconscious cultural bias, applying cultural know how, and practising skills to improve the effective intercultural communication. Success in this context requires being able to identify preferred communication styles, adjust your own style and develop communication practices for improved interactions with culturally diverse colleagues, managers, customers and communities.

Australia will only become more culturally diverse with rapid growth due to an increase of skilled migrants.

– How can we equip and prepare staff to serve our culturally diverse clients and community?

– How can we support staff in communicating effectively and working productively in their multicultural team?

– How will we ensure equitable access, inclusiveness and harmony for all staff?

Effective intercultural communication is key to preparing councils, local governments, and non profit organisations and their staff for productive multiculturalism. It helps and motivates staff to read and recognise culture, beyond stereotypes, and to develop practices and strategies for bridging cultural gaps.


  • Apply multiple perspective taking and critical thinking to tackle bias;
  • Break down cultural barriers by finding and emphasising areas of similarity, whilst appreciating cultural sensitivity and relevant cultural differences;
  • Learn a cultural language to express what culture is, in neutral terms, and be able to better articulate the true benefits of cultural diversity;
  • Enhance intercultural communication in a manner conducive to achieving strong working relationships and delivering on business outcome;
  • Analyse the effectiveness of interactions and develop inclusive practices for establishing credibility, building trust and relationships, and persuading people;
  • Practice intercultural communication skills to provide excellent customer service to your multicultural clients and communities;
  • Explore and reconcile the current communication issues that are being faced directly;
  • Develop best practices for communicating in a culturally diverse environment.

Program Content

  • Multiple perspective taking and critical thinking skills
  • Cultural Awareness Fundamentals and a Cultural Know-how Model
  • Identify and deal with specific situations where conflicts or challenges may occur;
  • Measure participants personal communication preferences;
  • Mapping: understand the implications of communication  through cultural mapping;
  • Bridging: practice Intercultural communication skills (verbal /non-verbal behaviour);
  • Integrate: develop communication practices to interact with multicultural colleagues, customers and communities.

6-hour, face-to-face interactive training in a professional environment.

Pre-course Information-sourcing
Required pre-work includes completing our Training Needs Analysis and you will receive instructions via email after registration.

We provide all training materials.

Workshop $ 395.00 (excl. GST).
Payment one week prior to the course by credit card, cheque or direct payment to: Culture Resource Centre Pty Ltd. (ABN 47086223672) to CBA Bank BSB 06 2217 and Account 10254418.

Cancellations – we refund (less $45 GST admin fee) for cancellations received by email at least 7 days prior to the course.

Level 57, MLC Centre, 19 -29 Martin Place, Sydney, NSW 2000

What our Participants said:

“The training was excellent! The trainer kept us engaged and really prompted our thinking about cultural issues. Thanks so much!”
Teacher, North Coast Tafe

“Best cross-cultural awareness training I have ever been to, because it was soundly researched and sociologically based instead of providing the usual anecdotes and generalisations.” HR Manager, Whitlam Library, Fairfield City

“Got me thinking about culture. Curiosity is not enough! I still have a lot to learn.” Multicultural Services Officer, Parramatta City Council

“What I have learned today has provided me with the underlying concepts to communicate with a range of different people and cultures.”
Communications Coordinator,  Marrickville Council

Great program, and thank you for a great day and a lot of concrete as well as theoretical resources. The trainer had excellent subject knowledge with great examples and made a big effort to apply the training to my own priorities. Manager, House of Representatives

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