DATES & TIMES 2023:

Courses run over three 2.5-hour live virtual sessions:

COURSE FEES

Workshop per person $ 450.00 (excl. GST)*

Includes assessments:
1. Needs Analysis 
2. Action Type Profiler
3. Management Practices Profiler
4. Communication Practices Profiler

*In case you like to register more people from your organisation (in-house sessions for F2F or Virtual), please contact us directly for our daily fees.

Payment one week prior to the course by credit card or direct payment to: Culture Resource Centre Pty Ltd. (ABN 47086223672) to CBA Bank BSB 06 2217 and Account 10254418.

Cancellations – we refund (less $45 GST admin fee) for cancellations received by email at least 7 days prior to the course.

PRACTICALITIES

Virtual Training Rooms (Sydney Time Zone) – we email a calendar invite with joining instructions once payment has been received.

Access requirements – you are recommended to have access to a microphone and webcam.

Pre-work – you will receive pre-work instructions via email before each session.

Training materials – all training materials are shared in soft copy (we advice to print one copy of the materials).

BUILDING CULTURAL UNDERSTANDING

Aligning Practices for Culturally Diverse (and virtual) Teams

Join your professional peers in our training workshop focusing on developing intercultural know-how about culturally diverse practices while working and managing the effective intercultural interactions within culturally diverse and/or virtual teams. Success in this context requires being able to understand the impact of culture in workplaces, especially the impact on work practices such as leading, deciding, trusting, communicating, evaluating, and how we can better manage the cooperation between people from different cultural backgrounds in teams and/or projects in order to effectively manage, communicate, and collaborate across cultures.

Who should attend
We facilitate this training workshop for professionals and managers (with or without their teams) who have a need to achieve better results while operating and leading across cultures in a multicultural and globalised world.

Setting
It is often claimed in the literature that diversity management can deliver organisational benefits but only if it is managed effectively. However, when the increasing cultural diversity (e.g. cultural background, ethnicity, languages, and worldviews) at work is not being managed effectively, it can result in lower revenues, higher costs, and greater disruptions to business operations. Teams that are quite diverse culturally, are more likely to encounter difficulties while interacting and communicating. Reasons such as different communication styles, language barrier, different expectations about leadership and decision making processes, but also bias and stereotypes are often regarded as influential. As groups become more and more diversified, it is understandable that the lack of consensus will stifle the growth of group norms and working style. This can lead to misunderstandings and miscommunication.

Objective
This course aims too enhance the cultural know-how, recognise attitudes, and understand different practices across cultures. We explore how culture impacts on management practices, work practices and communication practices. We explore intercultural communication methods, recognise techniques and practice skills. Participants will be able to resolving cultural dilemmas by exploring and developing culturally appropriate practices, identifying strategies and solutions and thus increasing the performance of their culturally diverse teams.

Key learning

• Applying multiple perspective taking and critical thinking to tackle bias, and recognise how culture impacts work behaviour.
• Explore the current issues that are being faced by participants (needs analysis);
• Building on the knowledge about different practices across cultures: analyse the effectiveness of leadership and explore practices for accountability, establishing credibility, decision making process, and building trust (management practices profiler);
• Identify your communication style via your preferred action type (action type profiler), and develop communication skills to enhance effective interactions;
• Analysing the effectiveness of communication practices for directness, feedback, conflict and dealings with time and action (communication practices profiler);
• Creating an environment in which cultural differences are an enabler for communication, creative problem solving and innovation: identify strategies for dealing effectively with cultural challenges and develop plans to align practices to better to deal with the differences within multicultural (virtual) teams.

What our Participants say:

“I must say I found the lessons I learned from your course very useful – they helped me to understand the dynamics of the communications, and I believe the outcomes were very positive” Manager, Suncorp

“I found the training really valuable and so interesting. I feel like I learned some useful tools to help me tackle different problems and funnily enough, I used something from the course the minute I walked into my office yesterday: I was presented with a staff disagreement and instantly reflected on some of the training, which I then used to help resolve the problem” Manager, Mission Australia

“Your ability to focus your training on specific issues confronting our organisation was used to great effect. I am sure that participants will be better prepared to apply what you provided in this training” Training Manager, Austrade

“The training provided me with a better awareness and understanding of cultural differences in the Asian Region. The cultural management implications could be applied directly in my business dealings, both internally and externally. I immediately noticed a difference for the better in my relationships with people from different cultures”
Senior Sales Manager, Avaya Communications.