Culture Resource Centre

Intercultural Competence Coaching

We assist with the development of intercultural competence and the improvement of a persons performance in an intercultural business setting.

Our coaching clients include for example: CEO’s and Managing Directors, Executive team members, Senior Managers, High potentials, Expatriates – Secondees, and Difficult people.

Our Approach

We believe that effective coaching requires a solid grounding in the principles of solution focused behavioural change and the supervised application of these principles in systematic coaching practice, both in the training situation and in the workplace.

Our Coaches

Our coaches have a mix of academic and business degrees, extensive expertise in the area of cross-cultural management, and are certified in Executive Coaching by the Institute of Coaching and Consulting Psychology, ICCP (through University of Sydney). It is this mix that gives us the insight and skill to help our clients transform their mindset and behaviours within the multicultural and global business setting.

Structure and Format

In close consultation with the participant we decide about the aim of the intercultural coaching and the development areas to be included:

  • Cultural know-how and country specific briefing
  • Intercultural competence building
  • Performance  enhancing
  • And/or behaviour change

Depending on the aim of the coaching  the coach and participant schedule the required number of sessions:

  • Half-day or one-day session
  • Three two-hour sessions
  • Follow-up, monitoring
  • Or in-country sessions

and the format of the coaching: 

  • Face-to-face
  • Virtual
  • Phone
  • Or mix of the above

Depending on the aim of the coaching the coach selects, and the required pre-work (questionnaires, assessments etc.) the participants receives an invite to complete a number of pre-work activities:

  • Coaching needs analysis
  • Measure intercultural competence
  • Cultural value orientations
  • Preferred Work practices
  • Intercultural communication styles
  • Personality traits

The participant receives the required coaching materials and when so required country specific information (workbook, reference guide, on-line learning system).

After completion of the coaching the coach and participant decide on a follow-up process (for example 3-month or 6-months return meeting [face-to-face, phone or virtual]). Finally the participants will complete a coaching feedback form/discussion to report back to the internal contact person of the participant (manager, HR etc.).

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